Refund Policy
Last Updated: July 2026
At Arabee Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept return requests within 14 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and original components.
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personal care and beauty products that have been opened or used.
- Items marked as Final Sale.
- Gift cards.
- Products damaged due to misuse or improper handling.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the product and packaging.
Our support team will review your request and work to resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved, your refund will be processed to your original payment method whenever possible.
Processing times may vary depending on your payment provider.
Exchanges
We replace items only if they are defective, damaged upon arrival, or if an incorrect item was delivered.
If you require an exchange, please contact our customer support team.
Return Shipping
Unless the return is due to our error (such as receiving the wrong or a defective product), customers are responsible for return shipping costs.
Shipping charges paid during the original purchase are non-refundable unless required by applicable law.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it can no longer be cancelled and must follow our standard return procedure.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a return, please contact our customer support team through our Contact Us page.
We are committed to providing prompt, professional, and friendly assistance.
Thank you for choosing Arabee Store. We appreciate your trust and remain committed to providing quality products, reliable service, and a premium shopping experience.